# Participant Handout — Microsoft Copilot for MMCT Staff

## The prompt formula
**Goal:** What do I need?  
**Context:** Who is this for and why?  
**Source:** What file, meeting, email, table, or document should Copilot use?  
**Expectations:** Format, tone, length, citations, assumptions, and next steps.

## Strong prompt template
“Using **[source]**, create **[deliverable]** for **[audience]**. Include **[sections/columns]**. Keep the tone **[tone]** and length **[length]**. Cite or list the sources used. Put anything uncertain under **Needs verification**.”

## Information-finding examples
- “Find the latest information about [topic] from the last 30 days. Summarize changes, cite sources, and list open questions.”
- “Compare /Document A and /Document B. What changed, and what should staff do differently?”
- “Summarize this meeting transcript into decisions, action items, owners, due dates, and unresolved questions.”

## Report examples
- “Draft a weekly operations update using these notes and this spreadsheet. Include accomplishments, volume trends, bottlenecks, impacts, recommendations, and needs verification.”
- “Rewrite this report for a non-technical leadership audience in one page.”

## Spreadsheet examples
- “Analyze this table for top categories, overdue items, average resolution time, outliers, and missing data.”
- “Recommend charts for explaining this dataset to leadership.”
- “Create formulas for days open, SLA status, and priority grouping.”

## Before sharing Copilot output
- Did it use the correct sources?
- Are names, dates, numbers, and claims verified?
- Is sensitive information handled according to policy?
- Are assumptions separated from facts?
- Is the tone professional and appropriate?