# MMCT Microsoft Copilot Training — Facilitator Guide

**Duration:** 45 minutes  
**Audience:** MMCT staff who use Microsoft 365 for email, documents, meetings, reports, and spreadsheets.  
**Core promise:** Copilot can speed up first drafts, summaries, and analysis, but staff remain responsible for source selection, verification, judgment, privacy, and final decisions.

## Materials
- `MMCT_Copilot_45_Minute_Training.pptx`
- `MMCT_Service_Requests_Sample.csv`
- `Participant_Handout.md`
- `Prompt_Cheat_Sheet.md`
- Optional: a non-sensitive internal document, meeting recap, or spreadsheet for staff practice.

## Timing and facilitation notes

### 0–5 min — What Copilot is
Emphasize that Copilot is strongest when grounded in the right work sources. It is not magic search and not final authority.

### 5–12 min — Prompting method
Teach **Goal + Context + Source + Expectations**. Have participants rewrite one vague prompt into a strong prompt.

### 12–22 min — Finding information
Demo a prompt that asks for a summary, sources, dates, confidence, and open questions. Stress inspecting cited sources.

### 22–32 min — Reports
Use the report prompt from the deck. Ask Copilot to draft a leadership update, then ask it to list assumptions and missing data.

### 32–42 min — Spreadsheets
Use the CSV. In Excel, format as a table. Ask for trends, data quality issues, and chart recommendations. Verify numbers manually.

### 42–45 min — Close
End with the quality-control checklist and one-week practice menu.

## Trainer talking points
- Good prompts reduce revision time.
- Named sources reduce hallucination risk.
- Copilot can summarize and transform faster than it can judge what is appropriate.
- Reports should separate facts, interpretation, recommendations, and items needing verification.
- Spreadsheet outputs are only as good as the table structure and data quality.

## Suggested live-demo prompts
1. “Using this document, summarize the top five points for MMCT staff. Include source references and unresolved questions.”
2. “Turn this into a one-page leadership briefing with sections for summary, risks, recommendations, and needs verification.”
3. “Analyze this table. Identify top categories, overdue items, average resolution days, and data quality issues. Recommend two charts.”

## Success criteria
Participants leave able to:
- Write a complete prompt.
- Ask Copilot to cite or identify sources.
- Generate a report draft with assumptions separated.
- Use Copilot/Excel to summarize a table.
- Apply safety and verification rules before sharing output.